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Ukraine's Ministry of Digital Transformation shares how they're building the world's first 'agentic state,' delivering government services to 23 million citizens through AI voice agents.
Watch more from the Summit: https://elevenlabs.io/events/elevenlabs-summit/ldn-26
Danylo Tsvok, Chief AI Officer at Ukraine's Ministry of Digital Transformation, joins ElevenLabs' Oswin Kruger to discuss how Ukraine is building what they call the 'agentic state,' a government that proactively anticipates citizen needs and delivers services through simple AI-powered interactions. Danylo shares how Ukraine rose from 102nd to 5th globally in public service delivery rankings in just six years, and how they're now integrating ElevenLabs voice AI into Diia, Ukraine's national super app used by 23 million citizens.
The session includes two live demos: one showing a citizen ordering an income certificate through a single voice request via Diia's web portal, and another showing a Ukrainian-language voice agent handling citizen support queries about Starlink terminals. Danylo explains how operating during wartime has accelerated their approach, compressing delivery timelines from months to weeks. The conversation also covers AI sovereignty in government, why Ukraine advocates a hybrid approach of local infrastructure and cloud services, and how having digital ministers embedded across all government ministries keeps them close to both the problems and the technology.
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ElevenLabs is the leading AI voice platform for ultra-realistic, context-aware speech generation. Creators, developers, and enterprises use our tools to design voices, dub content, and build expressive AI video and audio workflows.
